1jj3 Privacy Policy

Welcome to the Privacy Policy of 1jj3, operating at 1jj3.bet (hereinafter "1jj3," "the Platform," "we," "our," or "us"). This document constitutes the complete and authoritative Privacy Policy governing the collection, use, storage, sharing, and protection of personal data belonging to all users of the 1jj3 Platform, including registered account holders and visitors based in Pakistan and elsewhere.

1jj3 takes data privacy seriously. We recognise that Pakistani users entrust us with sensitive personal and financial information, and we hold that trust as a core operational responsibility. This Policy is written in plain, accessible English so that every 1jj3 user — whether in Karachi, Lahore, Islamabad, Faisalabad, or anywhere else across Pakistan — can clearly understand their rights and our obligations.

By creating a 1jj3 account, depositing funds, placing bets, or simply browsing the Platform, you acknowledge that you have read and understood this Privacy Policy in full. This Policy is incorporated by reference into the 1jj3 Terms & Conditions and should be read alongside that document.

For the purposes of applicable data protection law, 1jj3 is the data controller in respect of all personal data processed through the Platform. As data controller, 1jj3 determines the purposes and means by which your personal data is processed and is accountable for ensuring that all processing activities comply with applicable legal standards.

Where 1jj3 engages third-party service providers to process personal data on its behalf — for example, payment processors, identity verification providers, or cloud hosting partners — those third parties act as data processors under contract with 1jj3 and are bound by confidentiality and data protection obligations consistent with this Policy.

All data protection enquiries should be directed to the 1jj3 support team. Contact details are provided in Section 15 of this Policy.

1jj3 collects personal data across several categories depending on how you interact with the Platform. The following table provides a structured overview:

1jj3 does not collect special categories of sensitive personal data (such as biometric data, health information, or political opinions) unless specifically required by a regulatory obligation and only then with your explicit consent.

1jj3 collects personal data through the following channels:

• Direct Submission: Data you enter voluntarily when creating your 1jj3 account, completing identity verification, making a deposit or withdrawal request, or contacting our support team.
• Automated Technical Collection: Data collected automatically when you access the Platform, including your IP address, device identifiers, browser type, and navigation behaviour, via cookies and similar tracking technologies (see Section 11).
• Third-Party Verification Providers: Identity and age verification data received from third-party KYC service providers as part of the account onboarding process. These providers operate under contractual data processing agreements with 1jj3.
• Payment Processors: Transaction confirmation data received from payment partners including JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, and bank transfer intermediaries following deposit or withdrawal instructions initiated by you.
• Fraud Prevention Partners: Risk and fraud signals received from third-party fraud detection services to protect the integrity of the 1jj3 Platform and its users.

Personal data collected by 1jj3 is used exclusively for the following purposes:

• Account Management: Creating, maintaining, verifying, and securing your 1jj3 account, including processing login events and enforcing the single-account policy.
• Payment Processing: Facilitating deposits and withdrawals in PKR via your chosen payment method, reconciling transactions, and processing refunds where applicable.
• Identity & Age Verification: Confirming that all 1jj3 account holders meet the minimum age requirement of 21 years and that their identity matches the registration data provided.
• Regulatory & Legal Compliance: Meeting anti-money laundering (AML) obligations, responding to regulatory enquiries, and maintaining transaction records as required by applicable law.
• Responsible Gaming: Monitoring gameplay patterns to identify potential problem gambling behaviour, enforcing self-exclusion and deposit limits, and providing targeted support where appropriate.
• Customer Support: Resolving account queries, processing complaints, and maintaining records of support interactions for quality assurance purposes.
• Platform Security: Detecting and preventing fraud, collusion, bonus abuse, and unauthorised access to 1jj3 accounts and systems.
• Service Improvement: Analysing aggregated and anonymised usage data to improve game performance, user experience, and platform reliability.
• Marketing Communications: Sending you promotional offers, bonus notifications, and news about 1jj3 — but only where you have provided explicit consent to receive such communications. You may withdraw this consent at any time through your account settings.

Each processing activity conducted by 1jj3 is grounded in one or more of the following legal bases:

• Contractual Necessity: Processing required to perform our obligations under the 1jj3 Terms & Conditions — including account management, payment processing, and game delivery.
• Legal Obligation: Processing required to comply with applicable regulatory requirements, including AML obligations, age verification mandates, and record-keeping requirements under our international gaming licence.
• Legitimate Interests: Processing necessary for 1jj3's legitimate business interests, including fraud prevention, platform security, and service improvement, provided those interests are not overridden by your data protection rights.
• Consent: Processing based on your freely given, specific, and informed consent — primarily applicable to marketing communications and non-essential cookies. You may withdraw consent at any time without affecting the lawfulness of prior processing.

1jj3 does not sell your personal data. We share personal data only in the following limited circumstances, and only to the extent necessary for the stated purpose:

• Payment Service Providers: Transaction data shared with JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, and bank transfer partners solely to process your deposit and withdrawal instructions.
• Identity Verification Partners: Identity and document data shared with KYC verification providers to confirm your age and identity during account onboarding or re-verification.
• Fraud Prevention & Security Services: Technical and behavioural data shared with fraud detection partners to protect the Platform and its users from malicious activity.
• Regulatory & Law Enforcement Authorities: Personal data disclosed where required by law, court order, or a valid regulatory request from a competent authority. 1jj3 will notify affected users of such disclosures where legally permitted to do so.
• Game Software Providers: Minimal technical data (e.g., session tokens) shared with our licensed game suppliers to enable game delivery. These providers do not receive your full identity or financial data.
• Professional Advisers: Personal data shared with legal, accounting, or auditing advisers under strict confidentiality obligations where necessary for business operations.

All third parties with whom 1jj3 shares personal data are required to implement appropriate technical and organisational security measures and are prohibited from using the data for any purpose other than the one for which it was shared.

As an internationally licensed gaming platform serving users across Pakistan, 1jj3 may transfer personal data to servers or third-party processors located outside Pakistan. Where such transfers occur, 1jj3 ensures that adequate safeguards are in place, including:

• Standard contractual clauses requiring the recipient to process data to the same standard as required under this Policy.
• Transfer to jurisdictions recognised as providing an adequate level of data protection by relevant regulatory standards.
• Binding data processing agreements with all international processors.

If you would like further information about the specific safeguards in place for any particular international transfer, please contact us using the details in Section 15.

1jj3 retains personal data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable regulatory obligations. The following general retention periods apply:

• Account Data: Retained for the duration of your active account plus a minimum of five (5) years following account closure, as required by AML and gaming licence obligations.
• Transaction Records: Financial transaction data retained for a minimum of five (5) years from the date of each transaction.
• KYC / Identity Documents: Retained for the duration of your account plus five (5) years, or longer if required by a specific regulatory mandate.
• Support Communications: Retained for three (3) years from the date of the interaction, or longer where relevant to an ongoing dispute or regulatory matter.
• Technical / Log Data: Typically retained for twelve (12) months from collection unless extended for security investigation purposes.
• Marketing Preference Records: Consent and opt-out records retained indefinitely to demonstrate compliance with marketing consent obligations.

Upon expiry of the applicable retention period, personal data is securely and permanently deleted or irreversibly anonymised so that it can no longer be associated with any individual.

1jj3 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• TLS (Transport Layer Security) encryption for all data transmitted between your device and 1jj3 servers.
• AES-256 encryption for sensitive data stored at rest, including financial information and identity documents.
• Multi-factor authentication options for all 1jj3 user accounts.
• Role-based access controls ensuring that internal staff can only access personal data relevant to their specific job functions.
• Regular penetration testing and vulnerability assessments conducted by independent security specialists.
• Automated intrusion detection and alerting systems monitoring the 1jj3 infrastructure around the clock.
• Formal incident response procedures, including a defined breach notification process in the event of a security incident affecting personal data.

1jj3 uses cookies and similar tracking technologies to operate and improve the Platform. Cookies are small text files placed on your device when you visit the Platform. We use the following categories of cookies:

• Strictly Necessary Cookies: Essential for the Platform to function correctly. These include session cookies that keep you logged in and security cookies that protect against cross-site request forgery. These cannot be disabled without rendering the Platform non-functional.
• Performance Cookies: Used to collect anonymised data about how users navigate the Platform, allowing us to identify areas for improvement. No personally identifiable information is collected via performance cookies.
• Functional Cookies: Remember your preferences such as language settings, game display configurations, and notification choices so you do not have to re-enter them on every visit.
• Analytics Cookies: Help 1jj3 understand aggregate user behaviour and platform performance trends. Analytics data is processed in aggregate and is not linked to individual user identities.

Non-essential cookies are only placed on your device with your consent, which you can provide or withdraw through the cookie consent panel displayed on your first visit to the Platform. You may also manage cookie preferences through your browser settings at any time.

The 1jj3 Platform is strictly intended for persons aged 21 years and over. 1jj3 does not knowingly collect personal data from any individual under the age of 21. All registration attempts are subject to electronic age verification checks, and any account where the account holder is subsequently found to be under 21 will be closed immediately.

Where personal data belonging to a minor is inadvertently collected, 1jj3 will delete that data as promptly as possible upon becoming aware of the situation. If you believe that a minor has registered on the 1jj3 Platform or that we hold personal data belonging to a minor, please contact us immediately using the details in Section 15 so that we can take appropriate action without delay.

Parents and guardians of minors are encouraged to make use of parental control software to restrict access to online gaming and gambling platforms. Details of third-party responsible gaming resources are available on the 1jj3 Responsible Gaming page.

To exercise any of the data rights described in the "Your Data Rights" section of this page — including access, rectification, erasure, restriction, portability, or objection — please contact the 1jj3 Data Privacy team using the details provided in Section 15.

When submitting a data rights request, please provide sufficient information to allow us to verify your identity and locate the relevant records. We may ask for a copy of a government-issued ID or other verification evidence before processing sensitive data requests.

1jj3 aims to respond to all valid data rights requests within 30 calendar days of receipt of a verified request. In complex cases, this period may be extended by a further 60 days, in which case we will notify you of the extension and the reasons for it within the initial 30-day period.

There is no charge for exercising your data rights unless a request is manifestly unfounded or excessive, in which case a reasonable administrative fee may apply. We will notify you of any applicable fee before proceeding with the request.

1jj3 reserves the right to update this Privacy Policy from time to time to reflect changes in our data processing practices, applicable law, or regulatory requirements. When material changes are made, we will notify registered account holders by email to their registered address and by displaying a prominent notice on the Platform for a reasonable period following the update.

The "Last Updated" date at the top of this Policy will always reflect the date of the most recent revision. We encourage you to review this Policy periodically so that you remain informed about how 1jj3 protects your personal data. Your continued use of the Platform following the publication of a revised Privacy Policy constitutes acceptance of the updated terms.

For all data privacy enquiries, rights requests, or complaints relating to this Privacy Policy and 1jj3's data processing activities, please contact the 1jj3 Privacy team through the following channel:

• Email: [email protected]
• Subject Line: Please use "Privacy Policy Enquiry" or "Data Rights Request" to ensure prompt routing to the relevant team.
• Support Hours: 9 AM – 2 AM PKT, seven days a week
• Response Time: Acknowledgement within 5 business days; full response within 30 calendar days for data rights requests.

If you are dissatisfied with 1jj3's handling of a data privacy complaint after exhausting our internal process, you may have the right to escalate your complaint to the relevant data protection authority or gaming regulatory body in the jurisdiction governing our operations.